Dear Lazyweb: Windows+IE tech support
May. 23rd, 2007 05:22 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dennyAt work we have clients. It's a shame, because things would be much quieter without them. However, I'm given to understand that they pay our wages or something, so I suppose it's for the best really...
Said clients tend to be running Windows (XP mostly) and IE (6 or 7). They have a section of our site where they can log in and access restricted documents and so on. Or at least, where they should be able to log in. A number of them have complained that they can't log in - the system 'just takes me back to the login page over and over again'. At least one of them can log in to sitename.com but not www.sitename.com, which is particularly irritating.
My first guess was that they'd blocked cookies somehow, but getting them to set all the cookie options I can find in Internet Options to 'allow, yes please, woohoo, go go go' doesn't seem to have made any difference. Does IE have per-site cookie-blocking, or are there just the global settings? I couldn't find any per-site stuff, which confused me a bit.
Any suggestions on other things I could/should check?
Naturally, logging in to the site works perfectly from every PC we have in the office, which is Linux/Firefox1.5, Linux/Firefox2, Linux/IE6, Windows/Firefox1.5, Windows/IE5.5, Windows/IE6, Windows/IE7, MacOSX/Firefox2 and MacOSX/Safari. It also works from![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
libellum's Windows machine at her place. I can't think of anything that would explain the problems our users are having other than PEBCAK, but I need to figure out which Problem Exists and how to fix it, so that I can explain it to the bit BCAK over the phone.
Said clients tend to be running Windows (XP mostly) and IE (6 or 7). They have a section of our site where they can log in and access restricted documents and so on. Or at least, where they should be able to log in. A number of them have complained that they can't log in - the system 'just takes me back to the login page over and over again'. At least one of them can log in to sitename.com but not www.sitename.com, which is particularly irritating.
My first guess was that they'd blocked cookies somehow, but getting them to set all the cookie options I can find in Internet Options to 'allow, yes please, woohoo, go go go' doesn't seem to have made any difference. Does IE have per-site cookie-blocking, or are there just the global settings? I couldn't find any per-site stuff, which confused me a bit.
Any suggestions on other things I could/should check?
Naturally, logging in to the site works perfectly from every PC we have in the office, which is Linux/Firefox1.5, Linux/Firefox2, Linux/IE6, Windows/Firefox1.5, Windows/IE5.5, Windows/IE6, Windows/IE7, MacOSX/Firefox2 and MacOSX/Safari. It also works from
libellum's Windows machine at her place. I can't think of anything that would explain the problems our users are having other than PEBCAK, but I need to figure out which Problem Exists and how to fix it, so that I can explain it to the bit BCAK over the phone.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
(no subject)
Date: 2007-05-23 06:14 pm (UTC)NExt thing to try from whats been said is to try adding your site to their "Trusted sites"
After that check to see if they've got anything silly installed, like yahoo / google toolbars, as they take the liberty of blocking things they don't like for you