5 star customer service

[denny]

On the 8th of this month, I bought six books at a branch of Books, Etc. Over a week later, I actually looked in the bag when I finished the books I was already reading. There were only three books in it.

I couldn't quite figure out if I'd mislaid a second bag somewhere, or they'd fallen out, or what. The fact that the missing three were the first three on the receipt made me think maybe they were never put in the bag in the first place. I decided to front up at the store and run it by them, see what they said - for the sake of almost £21 worth of books, I figured it was worth a try.

Amazingly, they listened to me, then they actually checked the stock levels of each of the three books both physically and on their computer, and verified that they had an extra one of each. Then they gave me them.

This is my impressed face.

Comments

[valkyriekaren.livejournal.com]

That's astoundingly competent! This is what electronic stock-checkers are for, of course.

[nevla.livejournal.com]

Wow!
That's so unusual for a shop to actually give a damn :)

[stuartl.livejournal.com]

A while ago I got home a tenner short in my pocket. I couldn't work out why and concluded that I must have been short changed someone or alternatively dropped it somewhere. I rung up the only candidate shop and explained the situation and made it very clear that I might have dropped it but if they ended up exactly a tenner over when totting up in the evening could they let me know.

I got a call the following morning saying they were indeed exactly a tenner over and they'd be pleased to return it when I came in.

:)