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dennyhttp://www.guardian.co.uk/comment/story/0,,1717661,00.html
"In both of these incidents, the normal rules of customer service had been suspended and replaced by something alarming: an assumption, by those in uniform, that a member of the public who questions them can now be treated as a potential threat."
"Dangerously for all of us, the fear of terrorism is legitimising intimidating behaviour by petty officials and agents of the state. It has become an excuse for bullying people when they step out of obedient lines."
"In both of these incidents, the normal rules of customer service had been suspended and replaced by something alarming: an assumption, by those in uniform, that a member of the public who questions them can now be treated as a potential threat."
"Dangerously for all of us, the fear of terrorism is legitimising intimidating behaviour by petty officials and agents of the state. It has become an excuse for bullying people when they step out of obedient lines."
