![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
...as my mum used to tell me.
So today, I'm having an odd problem with email at work. I track it down as far as finding out that we've run out of disk space on the email hosting service we use, and this appears to be because one user has 2000+ emails in their inbox. However, connecting to that inbox gives me half a dozen emails and an error message.
Fortunately (I thought), the email hosting company has an unofficial presence on IRC. So along I trot to ask for their advice:
( Is it just me, or was this conversation less helpful than it could have been? )
Or am I just being touchy here?
I mean, if it was a free service, then fine. If I'd bothered their official support system with a problem that wasn't their fault, fine. In those cases maybe I deserve to be given the geeky superiority attitude problem you'd expect on usenet. But in the context of a paid service and an unofficial help channel, is it really necessary to be all superior at people who are having problems? If he didn't want to talk to me, he could have perfectly reasonably ignored me.
(For what it's worth, the second guy's suggestion would quite possibly have worked if I'd known how to get mutt to talk to an SSL IMAP inbox - Evolution is cautious about odd IMAP responses where pine and mutt tend to just bluff their way through.)
* They only offer IMAP using SSL and SMTP using TLS. It took me some considerable time when we first started using their service to find out that using TLS with Outlook 2003 required at least Service Pack 2 before it would work. Again, this was a technical issue with which they seemed to regard as entirely my responsibility to figure out.
So today, I'm having an odd problem with email at work. I track it down as far as finding out that we've run out of disk space on the email hosting service we use, and this appears to be because one user has 2000+ emails in their inbox. However, connecting to that inbox gives me half a dozen emails and an error message.
Fortunately (I thought), the email hosting company has an unofficial presence on IRC. So along I trot to ask for their advice:
( Is it just me, or was this conversation less helpful than it could have been? )
Or am I just being touchy here?
I mean, if it was a free service, then fine. If I'd bothered their official support system with a problem that wasn't their fault, fine. In those cases maybe I deserve to be given the geeky superiority attitude problem you'd expect on usenet. But in the context of a paid service and an unofficial help channel, is it really necessary to be all superior at people who are having problems? If he didn't want to talk to me, he could have perfectly reasonably ignored me.
(For what it's worth, the second guy's suggestion would quite possibly have worked if I'd known how to get mutt to talk to an SSL IMAP inbox - Evolution is cautious about odd IMAP responses where pine and mutt tend to just bluff their way through.)
* They only offer IMAP using SSL and SMTP using TLS. It took me some considerable time when we first started using their service to find out that using TLS with Outlook 2003 required at least Service Pack 2 before it would work. Again, this was a technical issue with which they seemed to regard as entirely my responsibility to figure out.
