Well, "I need to have tight control..." is weaselly (and a commonly used phrase) isn't it?

Really it should be "I *want* to have tight control..." to which the usual response is "I'm sure you do."

If they insist on their "need" then it's all to tempting to interpret that as "I need to have tight control [...] otherwise we won't be able to screw over our customers without them being able to scare new ones off."

Which I'm sure of course they don't mean.